There is a problem with my order
If you’ve placed an order and there is an issue, please take photos and email me with your order number outlining the problem. I will try to respond as soon as I can.
If your order is damaged please also take photos of the packaging.
What’s your returns policy?
If for some reason you change you mind you can return your item for a full refund within 14 days of receiving your order. You then have 14 days to return the item to me. You are responsible for return postage and the item must arrive to me in a resalable condition. Please allow up to 5 working days from the date the return arrives back with me to process your refund. Refunds will go back onto the original payment method via Shopify.
Personalised and Sale items are exempt from refunds. I will always try to make sure you are happy with your order so please get in touch so I can help.
If you are returning a product from outside the UK you need to mark it as a return clearly on the customs form. This is so no import charges are due.