Shipping & Returns
Please note that there may still be delays to orders due to the RM Strikes. Please consider using the courier tracked options as I am unable to provide refunds due to delayed items.
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action on the following dates:
- Friday 30 September 2022 and Saturday 1 October 2022
- Thursday 13 October 2022
- Thursday 20 October 2022
- Tuesday 25 October 2022
- Monday 28 November 2022
Further dates have also been announced by the CWU for functional strike action which impacts parts of our operation on the following:
- Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December 2022
- Delivery: 4, 10, 16, 25 November and 2 December 2022
- Network: 2, 8, 14, 23, 30 November 2022
Before placing an order please check this page for all the latest shipping and turnaround times as these will change throughout the year.
Please note that if you do not include colour options or personalisation details (if relevant) to your order at checkout then this will delay your order.
If your order contains something with a longer dispatch time then please be aware that your order will be shipped together within the longer turnaround time. E.g if you order a card and a sack then your order will take up to 7-10 working days to be dispatched.
Sale/Fiver Friday 7-10 working days
Prints 3-5 working days
Personalised Prints 5 working days
Cards 3 working days
Wall Hangings and Banners 3-5 working days for pre printed map wall hangings unless stated differently in listing. Often wall hangings will be on a pre order.
7 - 10 working days for all other wall hangings and banners.
Storage Sacks/Bags 7 - 10 working days
Wall Stickers 7 - 10 working days
Framed Prints 7 - 10 working days. Please note that framed prints will come direct from the framers so if you have ordered any non framed products they will be shipped direct from me so could arrive at different times.
Poster Hangers New 7 - 10 working days. These are shipped directly from my supplier to you. If you have ordered any non framed products they will be shipped direct from me so could arrive at different times.
What shipping carriers do you use?
You can select your postage at checkout.
The options are:
Royal Mail 48 non tracked/ 2nd class (free when you spend over £20 or free when ordering a card)
Royal Mail 24 non tracked/ 1st class
Royal Mail Tracked 48 (free when you spend over £50)
Occasionally I also use couriers on a tracked service.
For International orders I use Royal Mail International Tracked. Please note that my website only ships to USA, Canada, Australia and New Zealand. You will be responsible for checking and paying any duties or customs due upon receipt.
For any other territories including the EU please visit my Etsy shop.
Will you provide me with a tracking number?
For standard UK orders I do not use a tracked service so I am unable to check where your order is unfortunately.
Tracked orders will receive a tracking number and link in your dispatch email. Please note that RM do not always update their tracking at each step of the journey but will show when it is ready for delivery.
International orders you will be provided with a tracking number and a link to the Royal Mail tracking url when I ship your order.
Where is my order?
Once your order is ready you will received a email to say it’s been dispatched and which service it’s been sent on. Please check your spam folder as sometimes emails can go in there.
With RM strikes your order may be delayed.
Mostly orders are arriving on time but please allow for delays and I cannot give you a rough estimate of when your order may arrive. I apologise for any potential delays and I’m here to try and help where I can to ensure your order arrives to you.
Royal Mail do not consider a UK parcel to be lost until at least 13 working days (Mon -Fri)after it was posted. Therefore I cannot replace a lost parcel until then. No refunds can be given for delayed items.
You can check how RM is delivering in your area by checking their daily service report.
International orders are sent Royal Mail tracked. You should be able to track your parcel’s journey here. I am not responsible for any duties or customs owed or for any delays due to customs.
Some countries will have more detailed tracking available, for more information see here https://www.royalmail.com/help/tracking-items-sent-abroad-from-uk
Please allow up to 2-5 weeks for your order to arrive. Check here for the latest international incidents that may affect your order.
Posters will be sent via RM tracked 48 or via MyHermes. You’ll receive a tracking number and link in your dispatch email (check your spam folder if you’ve not received it).
I am still shipping to the EU as normal via Etsy however please be aware that custom or import fees may now apply and vary by country. The buyer is responsible for any fees due and Little M are not responsible for any custom delays. For more information please contact your local government website.
There is a problem with my order
If you’ve placed an order and there is an issue, please take photos and email me with your order number outlining the problem. I will respond within 2 working days.
If your order is damaged please also take photos of the packaging.
What’s your returns policy?
If for some reason you change you mind you can return your item for a full refund within 14 days of receiving your order. You then have 14 days to return the item to me. You are responsible for return postage and the item must arrive to me in a resalable condition. Please allow up to 5 working days from the date the return arrives back with me to process your refund. Refunds will go back onto the original payment method via Shopify.
Personalised and Sale items are exempt from refunds. I will always try to make sure you are happy with your order so please get in touch so I can help.